Onsite Domestic IT Support
We provide onsite IT support within Metro Manila for issues requiring physical presence, including hardware replacement, network diagnosis, and in-person onboarding.
About this service
What we deliver
For issues that require physical presence such as hardware replacement, network diagnosis, or in-person onboarding, we provide onsite IT support within Metro Manila and selected areas. This service complements our remote helpdesk and is available on-demand or by scheduled visit.
What's included
Coverage you can rely on
Clear inclusions so you know exactly what to expect from day one. Adjust the stack to match the scale of your team or project.
Onsite technician visits to your office or staff member's location
Device setup, troubleshooting, or repair
Office network or ISP diagnosis (e.g. router config, cabling issues)
Large-scale onboarding or hardware rollouts
Onsite coordination for complex system installs
Available as one-off callouts or bundled under a service agreement
Optional support for employee home offices (Metro Manila only)
Investment
Pricing
AUD $499 / USD $349 callout fee + AUD $175 / USD $125 per hour (from hour 3)
Travel costs may apply outside Metro Manila. Home visits supported in Metro Manila under certain conditions. Bundling available.
Applications
Use Cases
Common scenarios where this service delivers measurable value.
Physical Hardware Issues
Physical hardware issues that remote support cannot resolve requiring hands-on intervention.
Device Rollouts
Deploying multiple new devices or reconfiguring infrastructure for team expansion.
Office Relocations
Office relocations or network reconfiguration requiring physical presence.
ISP Troubleshooting
Internet troubleshooting where the ISP requires someone present on location.
Non-Technical Staff Assistance
Assisting staff who are not technically confident with remote support tools.
Process
How It Works
A clear, structured approach to get you up and running.
Request Raised
You log an onsite support request via our helpdesk portal or support channels.
Assessment
We triage the request to determine if onsite support is necessary or if remote resolution is possible.
Scheduling
A technician visit is arranged, typically within 1-2 business days.
Onsite Support
Technician visits the specified location and resolves the issue on-site.
Report
We provide a service summary including actions taken and recommendations for prevention.
Let's talk
Ready to get started?
Tell us about your team, timeline, and outcomes. We'll respond within one business day.
Whether you're exploring options or ready to move forward, we're here to help. Our team has helped businesses of all shapes and sizes establish and scale their operations in Southeast Asia. We understand the challenges and know how to navigate them efficiently, so you can focus on what matters most: growing your business.
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