Ongoing Hardware Management
We ensure your offshore devices remain secure, up-to-date, and supported throughout their lifecycle, including troubleshooting, insurance, and upgrade planning.
About this service
What we deliver
Our Ongoing Hardware Management service ensures your offshore devices remain secure, up-to-date, and supported throughout their lifecycle. From troubleshooting and device-specific support to upgrade programs and insurance coverage, we help your team stay productive while minimising hardware-related disruptions. This service is only available in combination with a Ryoss IT Support plan.
What's included
Coverage you can rely on
Clear inclusions so you know exactly what to expect from day one. Adjust the stack to match the scale of your team or project.
Device-specific troubleshooting and ongoing support
Optional hardware insurance for accidental damage, theft, or loss
Upgrade cycle planning (e.g. device refresh every 2-3 years)
Health monitoring (if remote agents are installed)
Warranty tracking and coordination
Asset status logging and lifecycle documentation
Decommissioning and secure data wipe at end-of-life
Bundled into IT support retainer or SLA agreement
Investment
Pricing
From AUD $15 / USD $12 per device per month
Only available as bundled add-on to Ryoss IT Support. Pricing depends on device type, age, and desired insurance/upgrade frequency.
Applications
Use Cases
Common scenarios where this service delivers measurable value.
Hardware Malfunction Support
Supporting EoR staff who require help with hardware malfunctions or replacements.
Device Insurance
Offering device insurance as part of an offshore employment package for risk mitigation.
Lifecycle Planning
Planning lifecycle upgrades for a growing offshore team to maintain productivity.
Asset Visibility
Ensuring consistent documentation and visibility of device status across the organisation.
Business Continuity
Reducing business disruption caused by hardware issues through proactive management.
Process
How It Works
A clear, structured approach to get you up and running.
Eligibility Check
You must be enrolled in a Ryoss IT Support plan to access this service.
Asset Enrollment
Devices are registered in our system and assigned support coverage levels.
Ongoing Monitoring
Issues are logged and handled via helpdesk support with proactive health checks.
Insurance or Replacement
Where applicable, insurance claims or device upgrades are coordinated seamlessly.
Lifecycle Review
Asset health, replacement needs, and warranty status are reviewed periodically.
Let's talk
Ready to get started?
Tell us about your team, timeline, and outcomes. We'll respond within one business day.
Whether you're exploring options or ready to move forward, we're here to help. Our team has helped businesses of all shapes and sizes establish and scale their operations in Southeast Asia. We understand the challenges and know how to navigate them efficiently, so you can focus on what matters most: growing your business.
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