Domestic IT Support
We provide responsive 24/7 remote IT support for your offshore staff in the Philippines, covering day-to-day technical issues with guaranteed SLA response times.
About this service
What we deliver
We provide responsive remote IT support for your offshore staff based in the Philippines, covering day-to-day technical issues, account access problems, software troubleshooting, device support, and more. Delivered under a monthly SLA, our service ensures your remote team stays productive without burdening your internal IT resources.
What's included
Coverage you can rely on
Clear inclusions so you know exactly what to expect from day one. Adjust the stack to match the scale of your team or project.
Dedicated helpdesk portal with ticketing and response tracking
Support hours: 24/7 7 Days a Week
Guaranteed response time (SLA-backed)
Support for email, cloud tools (Google Workspace, Office 365), VPNs, and core software
Remote assistance for hardware configuration and basic troubleshooting
Escalation pathways for system-wide issues or major outages
Device registration and asset management included if bundled with hardware support
Multi-channel support: email, chat, phone, screen-sharing tools
Investment
Pricing
AUD $175 / USD $125 per hour (minimum 10 hours/month)
Additional hours billed in 15-minute increments. Volume discounts available for commitments above 10 hours/month.
Applications
Use Cases
Common scenarios where this service delivers measurable value.
Offshore Team Support
Businesses running offshore teams needing first-line IT support without hiring locally.
Integrated Hardware Support
Clients who lease or purchase hardware through Ryoss and want integrated device and IT support.
Account Management
Managing account setup, password resets, and remote troubleshooting for distributed teams.
Downtime Reduction
Reducing productivity loss from simple tech issues through rapid response support.
Extended IT Coverage
Complementing onshore IT teams with offshore timezone coverage for 24/7 operations.
Process
How It Works
A clear, structured approach to get you up and running.
SLA Agreement
We define support scope, number of users, and target response times based on your needs.
Onboarding
Devices, employees, and systems are registered with our support desk for tracking.
Support Requests
Employees can raise tickets via web portal, email, or direct chat channels.
Troubleshooting
Remote agents provide live support and escalate complex issues as required.
Reporting
Monthly ticket summary and performance reports provided for visibility and review.
Let's talk
Ready to get started?
Tell us about your team, timeline, and outcomes. We'll respond within one business day.
Whether you're exploring options or ready to move forward, we're here to help. Our team has helped businesses of all shapes and sizes establish and scale their operations in Southeast Asia. We understand the challenges and know how to navigate them efficiently, so you can focus on what matters most: growing your business.
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